Zero financing officer solutions the phone and every voicemail was complete

Bad customer service… Can not arrived at financing officer. Started re-finance procedure. Turned-in the documents, overlooked 5 closings. Nevertheless prepared! Losing profits. Troublesome support service. Crappy deal! How performed they come to cuatro.5 billion from inside the conversion? Pose a question to your Claims Attorneys Place of work.

It keep animated us to the fresh new loan processors

Terrible customer support. I was discussing a good re-finance as the no closer to closing than I was in June. Customer support are a tale. They simply import us to different people, i am also bounced up to particularly a basketball. Really upset and you may crazy and you may have always been swinging my mortgage asap. Don’t highly recommend Brand new Rez after all.

My loan is actually that have Ditech and it is actually ended up selling to The fresh Rez

Don’t use NEWREZ….greatest mistake I’ve produced. Started looking to refi. Once the Can get it is currently October nonetheless prepared. I’ve sent an equivalent documents in several times. Cannot come to somebody from the cell phone. My financing are approved 8 weeks before still prepared. The firm are a joke go somewhere else.

The newest Rez ‘s the worst mortgage lender!! The newest Rez named and offered to refi my mortgage within a great lower rate of interest. The mortgage Administrator Ryan informed me it might be easy “no hassle”. He as well as said its not necessary for another appraisal because the loan was only 12 months dated and we were not bringing people more income aside! HA… 5 weeks after he is asking for docs they already have. The borrowed funds Processor chip dont understand the docs We publish on the safe web site. The new absolutely poor bank You will find previously caused! Cut new outrage and acquire various other lender!!

NewRez/Shellpoint received all of our mortgage away from Ditech. Very first fee in order to NewRez was a student in , and that i set-up via the NewRez site for automated payments into the to begin each month. All the went well until . They never ever got the newest commission which was said to be removed from your bank account! I didn’t find up until i had a visit with the out-of some unusual amount saying they certainly were NewRez, did not talk to her or him once we didn’t recognize the quantity. Looked at all of our account on the internet thru their website and you can lowest and you will view the latest Oct percentage had not been automatically obtained! Got towards cell phone with NewRez customer care instantly to obtain aside that which was taking place and is informed it actually was specific form of “glitch”. Actually, money having been going to own percentage perfectly because the ! There is enough money in new savings account for this! We spoke that have a few some other individuals to the , for the second people using the payment over the phone with the fresh declaration regarding the woman that there could be no later charge, no percentage also it could be ACH. It is currently and on its webpage it is demonstrating myself it is an enthusiastic unapplied payment! What the heck, here is the Oct step 1 fee and really should was basically used therefore Instantly to your . Therefore we get on the device once more with these people today and you will ask what are you doing? Is advised that she would instantaneously consult it is applied to the fresh new October percentage and “you are not later” We contacted our lender immediately after talking to NewRez on the and you will the bank told you “no sample within commission is asked by the NewRez/Shellpoint, it (the lending company) are not stopping any percentage and in addition we have numerous currency to cover cuatro numerous years of money”! We have lower than 1 year left about initial mortgage and generally are definitely given visiting the county lawyer general’s work http://www.clickcashadvance.com/loans/20000-dollar-payday-loan environment, the better providers agency, hiring an attorney and you can investing it regarding today. The on the internet account having NewRez reveals the second percentage as auto-repaid is scheduled having Nov 1, but if i you will need to go through the planned automated costs, it informs us we can not given that membership was “delinquent”. This is so wrong towards of numerous accounts! I’ve Never been later in the 31 many years with this mortgage percentage and then we keeps the greatest credit history more 850! Are they today browsing screw the credit score? Eliminate Them!